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Keywords: Guest experience
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Journal Articles
Journal of Hospitality and Tourism Insights (2024) 7 (1): 352–370.
Published: 21 March 2023
... be considered a crucial part of the hotel guest experience. Hoteliers ought to continue investing in smart technologies to improve their guests' experiences. GRTs can reduce overhead staff costs while giving guests more control over their stay by utilizing everyday items like smartphones and offering them more...
