...Souji Gopalakrishna Pillai; David Martin; Alecia C Douglas Purpose Integrating Servicescape, hedonic adaptation, and adaptation-level theories, this study examines the relationships among hotel lobby renovations, guest satisfaction, and financial performance. It aims to fill a research gap...

..., including joy and trust. Findings The findings reveal that memorable P2P experiences correlate with higher guest satisfaction and provide practical insights for hosts, including the significance of trust, unique amenities, and local engagement in shaping memorable stays. Furthermore, memorability...

...Maraj Rahman Sofi; Irfan Bashir; Ahmed Alshiha; Emad Alnasser; Sultan Alkhozaim Purpose The study seeks to explore the intricate dynamics among customer relationship management (CRM) practices, guest satisfaction and loyalty in the hospitality context. Additionally, it aims to examine...