...Ahmed Mohamed Elbaz; Islam Elbayoumi Salem; Nasser Alhamar Alakathiri; Sohail Amjed; Mohamed Abou-Shouk; Hany Roshdy Younis Purpose This study develops and empirically tests a theoretical framework explaining how ethical leadership enhances employee performance in the hospitality industry. It aims...

... Publishing Limited Licensed re-use rights only Employee-oriented CSR Psychological empowerment Job satisfaction Service recovery performance Hospitality industry Employees who feel empowered are better equipped to handle these situations because they can make decisions and act without...

... . Community development Community building Hotel management Hospitality industry Clubs Networking and well-being Population mobility is reshaping local communities across the United States, and the State of Texas vividly illustrates this trend. In 2023, Texas recorded the highest net domestic...

...Emel Adamis; Nilgun Demirel Ili; Seden Dogan; Burcu Kaya; Sule Kaya Unal; Ozen Kirant Yozcu; Necibe Sen Purpose The US hospitality industry faces challenges in achieving sustainability, with limited research focusing on employee-centric factors. This study aims to examine the impact of employees...

.... Sustainability communication Signaling theory Benchmarking index Sustainability visibility scorecard Hospitality industry Online travel agencies (OTAs) Hotel websites Soultana Tania Kapiki can be contacted at: stkapiki@gmail.com 14 12 2025 30 01 2026 02 03 2026 08 03 2026...

... 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Gamification Employee engagement Workplace fun Employee involvement Job performance Self-determination theory JD-R model Hospitality industry Mixed-methods research...

... coherent theories. Moreover, as service demands in the hospitality industry of developing countries grow, this paper has actionable insights for enhancing service recovery by building employee resilience and providing the necessary organizational support. This paper provides practical advice to hospitality...

... © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Competitive climate Work addiction behaviors Social behaviors Hospitality industry Perceived competitive climate (PCC) can be described as how much an employee perceives organizational rewards...

... reviews e-WOM Review authenticity Review helpfulness Consumer purchase intention Literature review Hospitality industry AI-Generated reviews Multimodal reviews User-generated content has transformed the way consumers search for, evaluate, and engage with products and services. Online...

... Limited 2025 Emerald Publishing Limited Licensed re-use rights only Greenwashing Systematic literature review Bibliometric review Hospitality industry Tourism industry VOSviewer Funding: This study is funded by the University of Economics Ho Chi Minh City, Vietnam...

... Limited Licensed re-use rights only Emotional labor Expatriates Conflict contexts Workplace resilience Hospitality industry The best way to find yourself is to lose yourself in the service of others (Mahatma Gandhi) The global workforce is becoming increasingly interconnected...

...Kavitha Haldorai; Woo Gon Kim; Kullada Phetvaroon Purpose Drawing on the theory of eco-efficiency and the resource-based view, this study examines the association between environmental and financial performance in Thailand’s hospitality industry. It also explores the non-linear dynamics...

... Hospitality industry The rapid proliferation of digital technologies has profoundly transformed the global business landscape, giving rise to innovative business models that challenge traditional operational paradigms (Busulwa et al., 2022). Central to this transformation is the concept...

... influence CC in the hospitality industry. Eslam Ahmed Fathy is the corresponding author and can be contacted at: islam85_2005@yahoo.com 22 10 2024 18 12 2024 08 02 2025 15 02 2025 02 03 2025 21 03 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited...

...Syed Imran Zaman; Sahar Qabool; Adnan Anwar; Sharfuddin Ahmed Khan Purpose This paper examines the impact of green human resource management (GHRM) practices on employees’ pro-environmental behavior in Pakistan’s hospitality industry. It attempts to identify the critical success factors involved...

..., specifically in human resource management in the hospitality industry. Notably, it identifies significant avenues to address theoretical gaps left by previous studies. © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Green human resource management...

... 10 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Customer experience Cognitive experiential state Affective experiential state Instrument development Hospitality industry Customer loyalty The study of customer experience...

... and sponsoring employees to attend GTD programs are examples of actions to be taken in this regard. Originality/value This study explores antecedents of OECB which is overlooked in the literature in general and specifically, hospitality industry-focused green studies. Using IPMA, it also determines the most...

...Hanafi Hamzah; Siti Norida Wahab; Norashida Othman; Gaven Ferguson Purpose The majority of Malaysian firms are small and medium-sized enterprises (SMEs), and the hospitality industry is no exception. However, a study on environmental management systems (EMS) reveals that relatively few studies...

... equation model-partial least squares (SEM-PLS). Findings Employing SEM-PLS and importance-performance map analysis (IPMA), the findings revealed that VR quality and perceived value are essential determinants in the adoption of VR applications in the hospitality industry. Practical implications...