... performance Adaptation-level theory Hospitality management It is widely acknowledged that achieving a competitive advantage within the hospitality sector hinges on service quality and guest satisfaction (Nunkoo et al., 2020). Consequently, there has been a notable surge in scholarly...

... Hospitality management Digital marketing Uncertainty avoidance Glocalization Hotel websites Global hotel brands The digitalization of the global hospitality industry has transformed how hotels communicate with consumers, making websites central to brand identity, customer engagement and service...

... Emerald Publishing Limited Licensed re-use rights only Hotel employee Consumer participation Aesthetic labour SOR framework Appreciation Interpersonal trust Emotional response Hospitality management The role of hotel guests is shifting from passive service recipients to proactive...

... moderated the effect of QMPs on performance. QMPs also partially mediated the link between NC and hotel performance excellence. Practical implications For hospitality managers, the findings underscore the importance of aligning quality strategies with local cultural values and organisational dynamics...

... 2/5. 17 01 2025 21 03 2025 01 06 2025 18 06 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Airport Consumer behavior Hospitality management Marketing Satisfaction Eskisehir Technical University...

... are increasingly focusing on the use of more sophisticated and advanced statistical methodologies, especially the trend of using NLP techniques. This reinforces the novelty and sheds more light on the approach this research is building. Voice of the customer Hospitality management User-generated content...

...-environment, which helps them acquire a pro-social reputation. Corporate social responsibility Face concern Consumption setting Purchase intention Word-of-mouth Hospitality management According to Goffman (1967) , the concept of face refers to the positive social value...