... productivity (OP) in the Egyptian tourism and hospitality sector, with a comparative focus on hotels and travel agencies (TAEs). Design/methodology/approach A cross-sectional survey was conducted using a self-administered questionnaire distributed to 255 hotel employees (HEs) and 228 TAEs in the Greater...

... information as a resource that consumers aim to protect. Design/methodology/approach Latent Profile Analysis (LPA) was employed to segment consumers based on their willingness to disclose specific types of information to GenAI in hotels. The analysis identified distinct consumer profiles and analyzed...

...Tuğrul Ayyildiz; Erdogan Koc; Muhammed Baykal; Ahu Yazıcı Ayyıldız Purpose There is an increasing multitasking expectation from tourism and hospitality managers, including hotel managers. There has been a significant amount of research investigating various aspects of multitasking. Yet...

...Islam Elbayoumi Salem; Rehab El Gamil; Osman Ahmed El-Said; Marwa Youssif Purpose Hotel management and academia are increasingly interested in corporate social responsibility (CSR) and charismatic leadership. In this context, the present study examines how charismatic leaders affect employee...

...Jeffery Cole Kreeger; Scott J. Smith; H.G. Parsa Purpose The Lodging Shared Economy (e.g. Airbnb) has emerged in the past two decades. It was thought that generations participate differently in the Lodging Shared Economy (LSE) and their requirements for LSEs are different for hotels. The current...

...Muhammad Rafiq; Duan Xiuqing Purpose Grounded in social identity theory (SIT), this study aims to explore the relationships between job embeddedness (JE), environmental commitment (EC), job autonomy (JA) and pro-environmental behavior (PEB) in the hotel industry. It specifically investigates...

...Raymond Adongo; Ja Young (Jacey) Choe; Sadia Shine Sulemana Purpose This study seeks to examine motivations, challenges and strategies implemented to sustain environmentally friendly practices in Macau hotels and the effects of the COVID-19 pandemic on such practices. Design/methodology...

...Kristina Buhagiar; Lisa A. Pace; Sandra M. Dingli Purpose Boutique hotels reflect a nascent phenomenon in the literature and in the accommodation sector. As a result, they are void of governmental classification and regulation. Concurrently, they lack any form of operational definition...

...Tahir Sufi; Bindu Ranga; Indu Ranga Purpose The incidents of hotel theft constitute a significant cause of concern for the hotel industry. Such incidents result in substantial financial implications, inventory management issues and complications in finding exact replacements. This study, therefore...

...Abraham Ansong; Ethel Esi Ennin; Moses Ahomka Yeboah Purpose The study investigated the effects of relational leadership on hotel employees' creativity, using knowledge-sharing behaviour and leader–follower dyadic tenure as intervening variables. Design/methodology/approach A self-administered...

...Burak Atasoy; Oğuz Türkay; Serkan Şengül Purpose This research examines how chain hotels respond to the crisis in the context of situational crisis communication, focusing on the first emergence of the COVID-19 crisis and the second period of the pandemic, during which the pandemic was relatively...

...Gullu Gencer; Hakan Atay; Arzu Gurdogan; Ulker Colakoglu Purpose This study aims to measure the effect of organizational culture perceptions of hotel employees on their organizational silence behavior and job performance, as well as the effect of their organizational silence behavior on their job...

...Melissa Clark; Bomi Kang; Jennifer R. Calhoun Purpose A competitive hospitality environment requires attracting new target markets. The purpose of this research is to investigate how young travelers’ intention to stay and electronic word-of-mouth (eWOM) are impacted by a hotel’s environmental...

... several causes and tests the impact of the shifts on forecasting accuracy. Design/methodology/approach A novel methodological approach is utilized to empirically shift hotel reservation windows into smaller increments. Forecasts are then estimated and tested on the incremental shifts with popular RM...

...Eunice Fay Amissah; Sarah Blankson-Stiles-Ocran; Ishmael Mensah Purpose The purpose of this paper is to investigate the effect of emotional labour on frontline employees' emotional exhaustion and job satisfaction within the hotel industry. Design/methodology/approach The quantitative research...

...Marek Hudik Purpose This paper aims to determine to what extent hotels and peer-to-peer (P2P) facilities are substitutes for travelers. It then examines whether hotels target business travelers and P2P facilities target leisure travelers. Design/methodology/approach The author collected...