...Salman Alotaibi Purpose This study aims to explore the impact of perceived information quality on customers' self-efficacy and knowledge and how these factors subsequently influence perceived value and intentions to participate and visit. Design/methodology/approach A video scenario was used...

... by focusing on the cognitive process of residents' attitude formation. This study adopts the knowledge theory of attitude–behavior consistency that emphasizes the amount, relevance and complexity of ecotourism knowledge in shaping residents' positive attitudes toward tourism development in the regional...