...Mercy Toni; K.K. Jithina; K.V. Thomas Purpose The main purpose of this paper is to outline the antecedents of patient satisfaction in the field of medical tourism (MT) applying extant literature and to develop a conceptual model based on the review. Design/methodology/approach This paper...

...' online behaviour and empirically tests the model's validity by examining various dimensions of self-efficacy. Design/methodology/approach A sample of 224 people who searched for medical tourism information online was used in this study. Partial least squares structural equation modelling (PLS-SEM...

... as part of the mix methodological approach. The scientific articles, on the other hand, were assembled on Litmaps through web scraping. This process selected 86 articles about medical tourism published between 2012 and 2021. This study employed AntConc, RStudio and Gephi tools for data analysis...

... of services that were previously delivered via the platform of medical tourism. For example, travel for diagnostic testing, medical procedures and holidaymaking now may engage the biomedical and tourism industries, a phenomenon also known as medical travel, i.e. travel to access medical treatment without...

...Alicia Mason; Elizabeth Spencer; Kaitlin Barnett; Jaquelyn Bouchie Purpose This study examines the prominence and congruence or “fit” between corporate social responsibility (CSR) activities and medical tourism providers (MTPs). In doing so, this study seeks to understand the forms of CSR commonly...

..., medical tourism and its subsets are of great significance owing to their capabilities and competitive advantages. In this regard, the purpose of this research is to provide a framework to categorize customers based on the Zeithaml pyramid and then identify and provide strategies to create loyalty...

...Ai Na Seow; Chee Keong Choong; I-Chi Chen; Yuen Onn Choong Purpose Medical tourism has grown to become a formidable multinational industry to generate revenue. This phenomenon has also increased impact on the healthcare sector as well as strategies development opportunities. The present study...

... The medical tourists taken medical services from India constituted the population of this study. By applying a purposive and snowball sampling techniques, samples were selected. Based on the expectation confirmation theory (ECT) and a modified medical tourism experience model, this study empirically analyzed...

.... This knowledge will become very crucial for India's medical tourism industry, which is aiming to attain a competitive edge in the global market. Even though the phenomenon of medical tourism began to be talked about during the 12th century, it was in early 2000 that the idea began to boom and formalize...

...Bruno Miguel Sousa; Gisela Maria Alves Purpose This paper entails a reflection on medical tourism services and guest experiences. The purpose of this paper is to analyze how relationship marketing relates to other relevant variables in consumer’s behavior applied to medical tourism contexts...

...Alicia Mason; Lynzee Flores; Pan Liu; Kenzie Tims; Elizabeth Spencer; T. Gabby Gire Purpose The purpose of this paper is to understand the crisis communication strategies used by the Caribbean medical tourism industry in the 2017 hurricane season, and also evaluate the quality of the disaster...