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Keywords: Proactive customer service performance
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Journal Articles
The effect of supervisors and employees' ethics and organizational support on proactive performance: moderated mediation model in two studies
Available to Purchase
Journal of Hospitality and Tourism Insights 1–22.
Published: 14 April 2026
...Abuelhassan Elshazly Abuelhassan Purpose This study combines social learning theory and social exchange theory to examine how organizational support (OS) moderates the indirect relationship between ethical leadership (EL) and proactive customer service performance (PCSP). Two mediators...
