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Keywords: PsyCap
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Journal Articles
Customer incivility and frontline employee job performance: a moderated mediation analysis of PsyCap and emotional exhaustion
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Journal of Hospitality and Tourism Insights (2025) 8 (2): 513–531.
Published: 28 June 2024
...Afreen Khanam; Sheema Tarab Purpose Premised on the conservation of resources (COR) theory, our study attempts to investigate if emotional exhaustion (EE) is a mediator in linking customer incivility (CI) and employee job performance (JP). Additionally, it examines the moderating role of PsyCap...
