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Keywords: Role modelling
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Journal Articles
Journal of Hospitality and Tourism Insights (2019) 2 (4): 469–488.
Published: 18 November 2019
... on delightful service and human resources management. © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Coaching Human resources management Customer delight Service climate Delightful service Role modelling Service innovation is crucial...
