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Keywords: Self-selection
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Journal Articles
Beyond self-selection: the multilayered online review biases at the intersection of users, platforms and culture
Available to Purchase
Journal of Hospitality and Tourism Insights (2021) 4 (1): 77–97.
Published: 30 August 2020
...Xiangyou Shen; Bing Pan; Tao Hu; Kaijun Chen; Lin Qiao; Jinyue Zhu Purpose Online review bias research has predominantly focused on self-selection biases on the user’s side. By collecting online reviews from multiple platforms and examining their biases in the unique digital environment...
