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Keywords: Self-service user interaction experiences (SSUIE)
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Journal Articles
Journal of Hospitality and Tourism Insights (2026) 9 (5): 1948–1969.
Published: 01 January 2026
...Sherrie Tennessee; Hyelin (Lina) Kim; Mehmet Erdem Purpose This study aims to investigate how self-service user interaction experiences (SSUIE) influence consumer outcomes in wellness tourism. It examines the roles of perceived competence, sense of closeness, interaction comfort and pleasant...
