... experiences and hospitality services. Key DFT motivations include relaxation, nature connection, and social bonding. While technostress directly enhances preference for destination attributes, its impact on DFT is fully mediated by these factors. Practical implications This study offers actionable...

... Limited Licensed re-use rights only Prosocial rule-breaking (PSRB) Systematic literature review (SLR) Service Hospitality As services are intangible (Amankwah-Amoah et al., 2022), it becomes challenging for employees to always adhere to the policies while attending to guests...

... development and collaborative interaction in service firms to inspire this debate and bridge the gap between strategy and the service field. Design/methodology/approach A case study describing a service firm's 25-year development functions as the empirical source of inspiration to understand how service...

...Petranka Kelly; Jennifer Lawlor Purpose The global tourism industry is continuing to experience a change from high-touch to high-tech with the increasing implementation of self-service technologies (SSTs) such as hotel reservation websites, kiosk technologies at airports and smartphone...

...Leena Alakoski; Irma Tikkanen Purpose The purpose of this paper is to increase understanding of end consumer’s value creation in the context of Finnish nature-based tourism from the viewpoint of the customer-dominant logic (CD logic) of service. Design/methodology/approach Existing research...