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1-2 of 2
Keywords: Service climate
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Journal Articles
Journal of Hospitality and Tourism Insights (2026) 9 (2): 882–900.
Published: 03 October 2025
...Bui Nhat Vuong Purpose This study aims to examine the contribution of positive psychological capital (PsyCap) to service recovery performance (SRP) through the mediating roles of mental health (MH) and work engagement (WE). Additionally, it considers the moderating role of service climate (SC...
Journal Articles
Journal of Hospitality and Tourism Insights (2019) 2 (4): 469–488.
Published: 18 November 2019
..., and the ability to deliver one-stop service. The authors propose that the most effective training method is to develop a customer-oriented service climate. Such an environment will enable service employees to be naturally molded into exceptional service personnel. Several training methods are identified to build...
