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Keywords: Service innovation
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Journal Articles
Ambidextrous management strategies in the tourism industry: a systematic literature review
Open Access
Journal of Hospitality and Tourism Insights (2026) 9 (11): 20–37.
Published: 01 January 2026
... and family-run enterprises. Originality/value This paper offers a comprehensive synthesis of ambidextrous management in tourism, bridging fragmented literature and highlighting underexplored areas such as individual-level ambidexterity, digital technologies, and service innovation. It provides actionable...
Includes: Supplementary data
Journal Articles
Adapting to the new era: paradoxical leadership to manage the paradox of service innovation in the tourism and hospitality industry
Available to Purchase
Journal of Hospitality and Tourism Insights (2026) 9 (3): 1086–1104.
Published: 10 November 2025
...Sami Ullah; Khuram Shahzad; Mohit Kukreti; Abdul Sami; Aarti Dangwal Purpose This study aims to explain the paradoxical nature of service innovation behavior (SIB) in the tourism and hospitality industry by examining how paradoxical leadership behavior (PLB), growth mindset (GMS) and personal...
Journal Articles
Exploring the triad influence of service innovation, service quality and customer orientation between big data analytics and hotel performance
Available to Purchase
Journal of Hospitality and Tourism Insights (2025) 8 (9): 3534–3556.
Published: 05 June 2025
...Muhammad Imran; Aminullah Abdulrasheed Abdullah; Shafique Ur Rehman Purpose In the Malaysian hospitality sector, this study assesses the tripartite mediating role of service innovation, service quality and customer orientation between big data analytics and hotel performance. The goal...
