...Junbang Lan; Peixin Zheng; Yun Yang; Yuanyuan Gong; Guihong Li Purpose Drawing on expectancy theory, this study examines how job security affects employees' intrinsic motivation, which in turn influences their occupational growth and service innovation. Design/methodology/approach A mixed...

... and family-run enterprises. Originality/value This paper offers a comprehensive synthesis of ambidextrous management in tourism, bridging fragmented literature and highlighting underexplored areas such as individual-level ambidexterity, digital technologies, and service innovation. It provides actionable...

...Sami Ullah; Khuram Shahzad; Mohit Kukreti; Abdul Sami; Aarti Dangwal Purpose This study aims to explain the paradoxical nature of service innovation behavior (SIB) in the tourism and hospitality industry by examining how paradoxical leadership behavior (PLB), growth mindset (GMS) and personal...

...Muhammad Imran; Aminullah Abdulrasheed Abdullah; Shafique Ur Rehman Purpose In the Malaysian hospitality sector, this study assesses the tripartite mediating role of service innovation, service quality and customer orientation between big data analytics and hotel performance. The goal...