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Keywords: Service quality (SQ)
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Journal Articles
Journal of Hospitality and Tourism Insights (2023) 6 (5): 2565–2594.
Published: 17 February 2023
... for the assessment of the service quality (SQ) of universities. Having adopted the bias-corrected and accelerated (BCa) bootstrap approach to study 5,000 subsamples from 27 countries, the authors found “responsiveness” and “empathy” to be significantly associated and have positive relationships with students...
