Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-3 of 3
Keywords: Service recovery performance
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Journal of Hospitality and Tourism Insights 1–19.
Published: 03 July 2026
... and service recovery performance, and explores the mediating role of psychological empowerment. Design/methodology/approach A structured questionnaire was administered to hospitality employees in the Canary Islands (Spain). Data were analysed using partial least squares structural equation modelling (PLS...
Journal Articles
Journal of Hospitality and Tourism Insights 1–18.
Published: 10 March 2026
...Kareem M. Selem; Chai Ching Tan; Omar Alsetoohy; Mostafa Abdulmawla Purpose This paper explores the relationship between employee job-related self-efficacy and hotel service recovery performance through the mediating effect of internal service quality and the moderating effect of workplace health...
Journal Articles
Journal of Hospitality and Tourism Insights (2026) 9 (2): 882–900.
Published: 03 October 2025
...Bui Nhat Vuong Purpose This study aims to examine the contribution of positive psychological capital (PsyCap) to service recovery performance (SRP) through the mediating roles of mental health (MH) and work engagement (WE). Additionally, it considers the moderating role of service climate (SC...
