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1-3 of 3
Keywords: Service robot
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Journal Articles
Journal of Hospitality and Tourism Insights 1–19.
Published: 14 August 2026
... their perceptions of global citizenship. Service robot Technology Memorable dining experience Satisfaction Consumer outcome Delivering memorable dining experiences (MDEs) and lasting value to customers are restaurants' primary objectives (Badu-Baiden and Kim, 2022 ; Kim et al., 2024 ; Ma...
Includes: Supplementary data
Journal Articles
Journal of Hospitality and Tourism Insights (2024) 7 (3): 1456–1474.
Published: 08 April 2024
...Salman Khan; Shafaqat Mehmood Purpose Robots have been adopted in numerous tourism and hospitality sectors, including restaurants. This study aims to investigate fast-food employees' use of service robots (SRs) in Pakistan. Design/methodology/approach This study used a conceptual model based...
Journal Articles
Journal of Hospitality and Tourism Insights (2023) 6 (1): 151–173.
Published: 12 November 2021
... Conversational agent Chatbot Service robot Artificial intelligence Intelligent automation Food service First principle Drawing on first principles thinking, a paradigm of problem-solving which dates back to such seminal thinkers as Aristotle and Euclides (Verkerk and Krass, 2019), this paper seeks...
