... delivery service that can benefit all stakeholders, including the end consumer. Design/methodology/approach Using a grounded theory approach, 16 semi-structured interviews were conducted with restaurant operators and customers in Canada to determine these factors. Findings Restaurants and customers...

...Sruangporn Satchapappichit; Angkana Leerattananugulsiri; Watcharaporn Kayom; Khajornjit Thanasarn; Tanasorn Girum Purpose This study investigates the relationship between stakeholders and implementing environmentally sustainable practices (ESPs) by Thai restaurant chains. Design/methodology...

..., with a comparative and holistic approach from the perspective of visitors and stakeholders. Design/methodology/approach This research, designed on the basis of the Cappadocia Region to make original and rich contributions to the literature on destination competitiveness, has the characteristics of a field study...