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Keywords: Supervisor positive gossip
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Journal Articles
Customer incivility and employee work engagement in the hospitality industry: roles of supervisor positive gossip and workplace friendship prevalence
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Journal of Hospitality and Tourism Insights (2022) 5 (3): 515–534.
Published: 19 March 2021
...Fabian Onyekachi Ugwu; Ernest Ike Onyishi; Okechukwu O. Anozie; Lawrence Ejike Ugwu Purpose In this paper, the impact of customer incivility on work engagement was investigated. The authors also explored whether supervisor positive gossip and workplace friendship prevalence moderated the impact...
