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Keywords: Technology
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Journal Articles
Effects of emotional responses of robot-served restaurant customers on satisfaction, personal involvement and other consequences
Available to Purchase
Journal of Hospitality and Tourism Insights (2026) 9 (3): 953–970.
Published: 16 October 2025
... 21 08 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Robot Emotion Technology Restaurant Memory Coproduction With the advent of innovative technologies, service robots are increasingly being used in the restaurant industry...
Includes: Supplementary data
Journal Articles
Advancing sustainable tourism through virtual reality technology: a systematic literature review using the ADO framework
Available to Purchase
Journal of Hospitality and Tourism Insights (2025) 8 (10): 3923–3939.
Published: 05 August 2025
...Varun Kumar; Bijay Prasad Kushwaha Purpose To investigate the possibility of virtual reality (VR) and other immersive technologies to solve the paradox of tourism, whereby its growth endangers the natural and cultural heritage it fosters by reconciling ecological preservation with the tourist...
Journal Articles
Leadership challenges for Indian hospitality industry during COVID-19 pandemic
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Journal of Hospitality and Tourism Insights (2023) 6 (4): 1502–1520.
Published: 07 January 2022
... to navigate the crisis. The study additionally addresses how leaders manage the expectations of key stakeholders; communicate hard decisions with employees, pursue strategies for revival and explores the role of technology to survive the crisis. Design/methodology/approach The study adopts a qualitative...
Journal Articles
Can you balance the gaps? Ambidexterity in service firms
Available to Purchase
Journal of Hospitality and Tourism Insights (2021) 4 (3): 245–262.
Published: 19 February 2020
...Christina Öberg; Beata Kollberg Purpose Ambidexterity refers to the ability to balance contradictory items and has been extensively described in relation to technological advancement in large-sized manufacturing firms. Few studies on hospitality and tourism firms have described the balancing...
