...Bradley Winton; Gregory Bradley; Bhagyashree Barhate; Kenneth Zantow Purpose Evidence suggests that new tip assist technology, a proliferation of low-service versus full-service activities, and general cultural confusion have changed tipping behavior. This research examines the potential...

...Amanda Belarmino; Carola Raab; Niansong Harry Zhang Purpose Despite extensive research on tipping behavior, the factors influencing willingness-to-tip have been under-researched. In particular, the effect on consumers of suggested tips at the bottom of receipts remains underexplored. While...

...Lisa Nicole Cain; Michelle Russen; Miranda Kitterlin-Lynch Purpose Underpinned by stakeholder theory, this research examined the perspectives of bar and restaurant business owners and operators on their participation in the tip credit program. Design/methodology/approach Exploratory mixed...