... Publishing Limited Licensed re-use rights only Experiential consumption Luxury hotels Loyalty Value creation Memorable experiences Service experience constructs The importance of managing customer experiences is recognized in many business contexts, especially within the service sector...

... in technology-infused smart tourism (Boes et al., 2016). The S–D logic framework is represented in ten fundamental premises defining value creation in economies (Vargo and Lusch, 2008). Service is defined as the main unit of economic exchange in the market and goods represent only a mechanism...