Text mining in tourism and hospitality research: a bibliometric perspective Available to Purchase

Amine Lekmiti is a PhD candidate pursuing a jointly awarded PhD degree between Universiti Putra Malaysia and the University of Newcastle. His interests lie in marketing and tourism, particularly emphasizing digital marketing, customer relationship management and destination image. Additionally, he is fervently interested in examining the application of new technologies, such as artificial intelligence and big data analytics, and their impact on customer behavior within these domains. Lekmiti also brings valuable industry experience, having spent over three years working in commercial and marketing departments.

Paul John Stolk is an emerging Career Researcher who has demonstrated expertise in tourism and recreation in the marine environment, with a particular focus on recreational scuba diving and artificial reefs. Stolk has demonstrated expertise in the delivery of applied research and action research projects. While representing the University of Newcastle, he has successfully managed projects with external partners that include Lake Macquarie Shire Council, The NSW Department of Environment and Climate Change (DECC) and Hunter Valley Wine Country Tourism.

Alex Taylor’s research interests focus on the use of emerging technologies to aid customers in making better consumption decisions. Seeking to understand how positive psychology outcomes, such as empowerment and inspiration, can be achieved through customer experiences, Taylor’s current research interests explore how brands can best leverage emerging technologies to enhance the customer experience. Taylor's research appears in the International Journal of Information Management, Journal of Business Research, Journal of Retailing and Consumer Services and Journal of Brand Management.

Prof Sridar Ramachandran is a Professor in the School of Business and Economics at Universiti Putra Malaysia. Ramachandran’s research contributions include publications of articles in cited and indexed international journals as well as international conferences. Leadership in sustainability, tourism marketing, collaborative management in responsible tourism, corporate social responsibility in tourism and research philosophy are his areas of research interest, publication and supervision. He has secured research grants from UPM as well as other government agencies and has participated and won awards in research exhibitions.

Ng Keng Yap is a Lecturer in the Faculty of Computer Science and Information Technology at Universiti Putra Malaysia. He holds a strong passion for component-based software development (CBSD), software architecture, design and the development process. Keng Yap actively contributes to academia by supervising academic projects and research, engaging in research collaboration, offering professional advice and technical consultancy, collaborating with industry partners and serving as a trainer for computer science courses. His expertise spans across years of experience in Unix system administration, as well as web development (JSP, PHP and JSP) and MySQL database administration.