This research aims to explore the role of technology in the future of restaurant labor. It focused on the opinions of restaurant employees, including managers, regarding technological trends such as service robots, self-service kiosks, robot chefs and automated cooking systems and how these may affect the future of restaurant labor.
A qualitative research approach was adopted, and interviews were conducted with restaurant employees in the USA.
The findings uncovered that the benefits, impacts and shortcomings of technological trends in the restaurant industry differ depending on employees’ perspectives. Also, the findings of the shortcomings of each technological trend support the need for human labor as some aspects of technological trends cannot address the requirements of some tasks.
This research proposed a conceptual framework explaining the role of technological trends in the future of restaurant labor. It is one of the first studies to examine the role of technology in the future of hospitality labor, specifically restaurant labor, after the pandemic.
技术在未来餐厅劳动力中的作用
本研究旨在探讨技术在餐厅劳动力未来中的角色。研究聚焦于餐厅员工（包括管理人员）对服务机器人、自助服务终端、机器人厨师和自动烹饪系统等技术趋势的看法, 以及这些趋势可能对餐厅劳动力未来产生的影响。
本研究采用定性研究方法, 在美国对餐厅员工进行了访谈。
研究发现, 不同技术趋势在餐饮行业中的优点、影响及局限性因员工视角而异。此外, 各技术趋势的局限性也表明, 某些任务的需求无法完全由技术解决, 仍然需要人力参与。
本研究提出了一个概念框架, 用以解释技术趋势在餐厅劳动力未来中的作用。这是疫情后首批专门研究技术在酒店业劳动力（尤其是餐厅劳动力）未来角色的研究之一。
