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Keywords: 一线员工
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Journal Articles
Do travelers’ service encounter preferences vary according to different travel models? An empirical study based on mining user-generated content
Available to Purchase
Journal of Hospitality and Tourism Technology (2026) 17 (1): 73–93.
Published: 23 September 2025
... content Frontline employees Service encounters Travel purpose Text mining 用户生成内容 一线员工 服务接触 出行目的 文本挖掘 The National Social Science Fund of China (Grant No. 23BH149) This research is supported by The Art Project of National Social Science Fund of China (Grant No. 23BH149...
Journal Articles
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels
Available to Purchase
Journal of Hospitality and Tourism Technology (2024) 15 (5): 862–877.
Published: 14 August 2024
... guidelines for designing and implementing SRs to support hotel FLEs in their daily work. 探讨服务机器人在中国酒店的可供性及其对一线员工的影响：定性研究 研究目的 本研究旨在调查酒店中服务机器人（SR）的可供性及其对一线员工（FLEs）的影响。 研究方法 本研究采用目的性和推荐抽样方法, 对酒店一线员工进行了28次半结构化访谈, 并根据扎根理论对转录的手稿进行了分析。 研究发现 本研究确定了服务机器人的六个可供性维度：物理、感官、任务、安全、社会和情感可供性。服务机器人可供性对一线员工的主要影响包...
