... Limited 2026 Emerald Publishing Limited Licensed re-use rights only Industry 4.0 technologies Immersive technologies Artificial intelligence Big data analytics Robotics Sustainable tourism Bibliometric analysis 工业4.0技术 沉浸式技术 人工智能 大数据分析 机器人技术 可持续旅游 文献计量分析 National...

...-use rights only Job insecurity Stress-Strain-Outcome Artificial intelligence Organizational support Affective organizational commitment Turnover intention 工作不安全感 压力—紧张—结果模型 (Stress-Strain-Outcome) 人工智能 组织支持 情感性组织承诺 离职意愿 Today’s cutting-edge digital technologies...

... Licensed re-use rights only Experiences Tourism Artificial intelligence Personalization 人工智能 个性化 旅游 体验 Artificial intelligence (AI) technology is becoming more and more significant for the tourism industry due to its application in customer service, operations and strategic...

... Publishing Limited Licensed re-use rights only Artificial intelligence Cross-cultural training Cultural intelligence Perceived ease of use Internship Career curiosity Career confidence Hospitality 人工智能 跨文化培训 文化智力 感知易用性 实习 职业好奇心 职业自信 酒店业 In the post-pandemic era, hospitality...

... literature review Thematic analysis 人工智能 顾客体验 旅游 酒店业 质性系统文献综述 主题分析 Artificial intelligence (AI) technologies are undergoing rapid evolution, reshaping human life, businesses and society (Seyitoğlu et al., 2025). Since AI is transdisciplinary in nature, its adoption can spark...

... Benefits of AI Barriers to AI applications Job disruption 人工智能 酒店业中的人工智能应用 人工智能的益处 人工智能应用的障碍 就业冲击 Artificial intelligence (hereafter AI) has become a buzzword dominating conversations in various business fields and hospitality is no exception (Jabeen et al., 2022 ; Ruel...

... responsible and culturally respectful. 智慧旅游 人工智能 社会—技术系统 游客体验 可持续价值创造 社区参与 Politeknik Negeri Bandung No. 110.5/R7/PE.01.03/2025. Politeknik Negeri Bandung No. 110.5/R7/PE.01.03/2025. Corresponding author Tomy Andrianto tomyandrianto@polban.ac.id 05 09 2025 13 12...

...., 2019 ; Wu et al., 2021). Given the industry’s reliance on diverse suppliers, leveraging IT to enhance supply chain stability and customer trust is imperative (Hu et al., 2024 ; Liu and Li, 2024). 人工智能 信息技术 供应链重构 吸收能力 供应链韧性 旅游业 Artificial intelligence IT Supply...

... operations Online reservation systems 物业管理 在线预订系统 旅游营销 定价策略 住宿 酒店运营 人工智能 Deanship of Scientific Research, Vice Presidency for Graduate Studies and Scientific Research, King Faisal University, Saudi Arabia KFU253991 This work was supported by the Deanship of Scientific Research...

... only Social media influencers Artificial intelligence Web scraping Post sentiment Engagement 社交媒体网红 人工智能 网络爬虫 内容情感 互动率 Government of Aragón (“METODO“ Research Group S20_23R) Grant PID2024-158196OA-I00 University of León MICIU/AEI/10.13039/501100011033...

... 2026 Emerald Publishing Limited Licensed re-use rights only Artificial intelligence Sustainable tourism development Tourist engagement Sustainable psychological empowerment Sustainable social empowerment Sustainable political empowerment 人工智能 可持续旅游发展 游客参与 可持续心理赋权 可持续社会赋权 可持续...

... Affect transfer hypothesis 虚拟影响者 人工智能 个性化 真实性 新颖性 契合度 社会临场感 态度 购买意向 计算机生成角色 广告态度模型 情感转移假说 The proliferation of social media has driven brands to adopt influencer marketing (Polat et al., 2024). With artificial intelligence (AI) advancements, virtual influencers (VIs...

... of trust development specific to human–AI interactions that diverge from traditional human–human trust formation mechanisms documented in earlier studies. Artificial intelligence Trust User behavior Heuristic-systematic model Online travel chatbot attributes 在线旅游聊天机器人 人工智能 信任 启发式—系统加工模型 用户...

... 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Technology Customer satisfaction Trust artificial intelligence 关键词：顾客满意度 技术 人工智能 信任 Service failures in businesses pose challenges for maintaining customer satisfaction and loyalty...

... AI affects employee psychology and behavior. 人工智能 STARA 认知 组织去人性化 技术准备度 职场偏差行为 National Natural Science Foundation of China Grant No. 72201081; Grant No. 72461006 Hainan Provincial Natural Science Foundation of China Grant No. 525RC706; Grant No. 723QN216; Grant...

...人 人工智能 技术接受模型 期望确认模型 信息系统成功模型 A “chatbot” refers to a live interaction between a human and a software robot using various methods such as text-to-text, text-to-speech, speech-to-text or speech-to-speech. This term has been coined recently (Cheng and Jiang, 2022 ; Puschmann, 2017...

... education 人工智能 旅游高等教育 教育者与学习者 规范性参与 Zhejiang Province Association of Higher Education KT2024141 This research was supported by the 2024 Higher Education Research Project of the Zhejiang Province Association of Higher Education, under the Special Program “Research on the Application...

... model 技术 人工智能 旅游业中的AI采纳 虚拟导游 ChatGPT 导游绩效 任务—技术匹配 技术接受模型 ChatGPT导游绩效模型 To answer the research questions, this study builds upon the task-technology fit (TTF) theory (Goodhue and Thompson, 1995) and the technology acceptance model (TAM) (Davis, 1989). Previous...

... Scientometrics 导览机器人 人工智能 数字导游 自主导览系统 虚拟导览 仿人机器人导览 科学计量学 Corresponding author İlker Şahin ilkersahin1985@hotmail.com 28 12 2024 11 06 2025 26 09 2025 15 11 2025 17 11 2025 The Bibliometrix package is an open-source tool designed to analyze publications...

... of presence 超个性化 生成式人工智能 叙事沉浸 人工智能 感知相似性 临场感 Macao Foundation MF2310 This research was funded by Macao Foundation (Grant number MF2310). In the ever-evolving landscape of the tourism industry, the integration of artificial intelligence (AI) has ushered in a new era...