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Keywords: 人机服务质量
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Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (2): 271–286.
Published: 28 December 2020
...-service technologies (SSTs). Recommendations are provided for system developers to improve the system quality of SSTs and service staff to rethink their roles in adopting SSTs in the service industry. 论餐饮业中基于自助订餐系统的整合服务质量 摘要 研究目的 本文研究目的有:（1）确认解释客人接受餐厅自助订餐系统（SOSs）的决定因素（2）探索自助系统服务质量（SSQ）和人机服务质量（ISQ）对...
