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Keywords: 外包
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Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (4): 689–711.
Published: 09 August 2021
... the impact of process outsourcing and customers’ online reviews. It is also the first empirical research to consider the relationship between outsourcing and ratings by hotel end-customers as a performance measure. 外包活动对服务质量认知的影响：基于酒店顾客在线评论的实证研究研究目的 通过分析在线顾客评论, 本研究旨在探索外包酒店部门活动对顾客服务质量的认知影响。 研究设计/方法/途径...
