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Keywords: 常人信念公平理论
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Journal Articles
Journal of Hospitality and Tourism Technology (2023) 14 (3): 416–429.
Published: 13 April 2023
...天机器人 服务补救 补救策略 补救时机 常人信念公平理论 正义理论 Due to the advantages of artificial intelligence (AI) in timeliness and responsiveness (Wu et al., 2021), the hospitality industry is increasingly integrating chatbots into the service encounters (Leung and Wen, 2021 ; Yoon and Yu, 2022). One...
Includes: Supplementary data
