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Keywords: 常人信念公平理论
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Journal Articles
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention
Available to Purchase
Journal of Hospitality and Tourism Technology (2023) 14 (3): 416–429.
Published: 13 April 2023
... 补救时机 常人信念公平理论 正义理论 Due to the advantages of artificial intelligence (AI) in timeliness and responsiveness (Wu et al., 2021), the hospitality industry is increasingly integrating chatbots into the service encounters (Leung and Wen, 2021 ; Yoon and Yu, 2022). One emphasis...
Includes: Supplementary data
