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Keywords: 旅游聊天机器人
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Journal Articles
Journal of Hospitality and Tourism Technology (2023) 14 (2): 208–224.
Published: 18 January 2023
...性的产品会产生更大的信任。 研究原创性/价值 研究结合认知一致性理论, 从理论上拓展了SOR框架在旅游聊天机器人的适用性, 解释了消费者响应人机交互的内在机制。 Purpose This paper aims to examine how consumers’ perceptions of artificial intelligence (AI) chatbots influence individuals’ cognitive and emotional states and their subsequent behavioural intentions vis...
