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Keywords: 服务型机器人
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Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (4): 609–623.
Published: 22 June 2021
... industries have launched the practice of deploying intelligent robots to build competitive advantages. The use of intelligent robots to assist with the customer service process and improve consumers’ experience within the service sector is becoming more commonplace. 机器的崛起：检验专业服务型机器人特质对消费者体验的影响 摘要 研究目...
Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (1): 155–174.
Published: 24 December 2020
... research. Customer engagement Customer behaviour Service robots Robotic services 关键词：机器人服务 服务型机器人 顾客参与 顾客行为 The innovations of Web 2.0 and ICTs have led to social media becoming a very popular application for travellers, as well as for tourism marketing (Kang and Schuett...
