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Keywords: 满足
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Journal Articles
Journal of Hospitality and Tourism Technology (2024) 15 (5): 701–716.
Published: 17 June 2024
...546份中国智能酒店客人评论进行了审查。 研究发现 本研究确定了五个最高级别的类别, 反映了客人对智能酒店服务的感知, 涵盖了实用满足（智能服务环境和智能服务质量）、感官满足（新奇和酷炫）、社交满足（社交存在和社交互动）、体验满足（功能性和情感体验价值）和满意度的主题和子主题。 研究创新 这项研究丰富了对智能酒店客人体验的当前理解, 重点关注人机交互。研究结果为智能酒店的提升提供了深刻的启示, 特别是在智能设施提供、服务交付和整体客户体验方面。 The interplay between customer satisfaction and service quality...
