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Keywords: 客户体验
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Journal Articles
Journal of Hospitality and Tourism Technology (2023) 14 (2): 295–308.
Published: 06 February 2023
... to gather a holistic view on customer experience. It brings valuable implications to the theory and practice of customer experience management, especially in the tourism sector. 旅行者在不同平台上的在线分享:关于“什么””和“为什么”的讨论 研究目的 目前文献对旅游体验启示的认识有限。 本研究通过调查评论平台的特征(即时间维度和交互性)对此问题的影响来填补空白, 以生成客户体验的整体视图。 研究设计/方法/途径 本...
