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Keywords: Aspect-based sentiment analysis
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Journal Articles
Journal of Hospitality and Tourism Technology (2026) 17 (2): 536–560.
Published: 31 October 2025
.... Originality/value This research offers a nuanced understanding of neutral sentiment’s role in online hotel reviews, emphasizing the value of aspect-based sentiment analysis in capturing varied guest perceptions. Corresponding author Jong Woo Kim kjw@hanyang.ac.kr 18 05 2024 20 11 2024...
Journal Articles
Journal of Hospitality and Tourism Technology (2023) 14 (2): 102–120.
Published: 27 January 2023
.../approach In this research, 12,396 customer reviews on booking.com related to ten hotels belonging to a hotel chain using technology-supported products were evaluated with aspect-based sentiment analysis techniques. Findings As a result of this study, it has been determined that using technology in hotel...
