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Keywords: Authenticity and quality
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Journal Articles
Journal of Hospitality and Tourism Technology (2026) 17 (3): 720–742.
Published: 20 October 2025
... from fully human-operated to fully automated services, across different restaurant types based on cuisine and thematic elements. Design/methodology/approach It employs two experiments to evaluate customer perceptions of authenticity, quality, fit and patronage intention under different service...
