...Akkhaporn Kokkhangplu; Kanokkarn Kaewnuch Purpose This study aims to examine how products, services and technology innovation enhance employee resilience, competitiveness and business performance in the hotel industry in Thailand. Design/methodology/approach This study used a quantitative...

...Waseem Ul Hameed; Muhammad Nawaz; Qasim Ali Nisar; Muhammad Farhan Basheer; Shoaib Imtiaz; Muhammad Bilal Zafar Purpose The primary purpose of this study is to provide a new model in the hospitality industry by incorporating open innovation (OI) as a significant business performance (BP) supporter...