... presents limitations for time-limited studies. Therefore, this work will focus on the rank effects only. © Emerald Group Publishing Limited 2014 Benchmarking Communication technologies Tourism industry eTourism ICT adoption Macro-level studies Assessment, performance measurement...

... in the hotel industry. Communication technologies RFID Technology adoption Hotel industry Hotel characteristics IT decision-maker characteristics Information technology (IT) has been identified as one of the main sources of sustainable competitive advantage in the hotel industry (Bilgihan...

...Maria Eugenia Ruiz-Molina; Irene Gil-Saura; Maja Šerić Purpose – Information and communication technologies (ICT) may represent an important source of advantages for service companies. However, the literature suggests that ICT need to be adapted to the demands of the company and its customers...

...Seungwon “Shawn” Lee; Kunsoon Park; Mahmood A. Khan Purpose The purpose of this paper is to understand the relative importance of ICT (Information and Communication Technology) based features and services at conference centers and underlying dimensions which could impact their selection by meeting...

...) was not measured. It would also be interesting to perform further analyses based on the profiles of the reviewers. Practical implications Hotels must offer free Wi‐Fi and should consider information and communication technologies as a way to improve customer satisfaction. Originality/value The number...

...Sofìa Reino; Andrew J. Frew; Carlos Albacete‐Sáez Purpose The work described in this paper is of direct relevance to those with an interest in the phenomena surrounding information and communication technologies adoption by the rural accommodation sector. The paper aims to provide the results from...

... the position of each area, thus attracting more tourism flows (Dwyer et al., 2009 ; Yeoman et al., 2009) and enhancing economic advantages (Zhang et al., 2009 ; Bornhorst et al., 2010). Current researches in information and communication technology (ICT) considerably...

...Sirawit Sirirak; Nazrul Islam; Do Ba Khang Purpose The purpose of this study is to investigate the influence of information and communication technology (ICT) adoption on hotel performance in Thailand. Design/methodology/approach The elements for measuring the level of ICT adoption include...

... reengineering also involves significant costs (Alford, 2005). © Emerald Group Publishing Limited 2010 Relationship marketing Customer satisfaction Customer loyalty Communication technologies Travel Buyer‐seller relationship Service marketing literature has emphasized the importance...

... content, cultural heritage and tourism (in all its ways) are interacting among each other to create new e‐commerce opportunities in tourism, that cover personalized needs. © Emerald Group Publishing Limited 2010 Tourism Knowledge sharing Communication technologies Mobile communication...