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Keywords: Competence
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Journal Articles
Journal of Hospitality and Tourism Technology (2023) 14 (4): 630–642.
Published: 07 July 2023
... tested in a survey among 213 American customers with difficulties using SST in restaurant service settings. Findings The results show that customers’ perceived competence strongly influences their motivation to engage with SST, followed by autonomy and relatedness. Results also find the positive...
