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Keywords: Customer behaviour
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Journal Articles
Understanding travellers’ reactions to robotic services: a multiple case study approach of robotic hotels
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Journal of Hospitality and Tourism Technology (2021) 12 (1): 155–174.
Published: 24 December 2020
... and tourism industry, such as mobile payment, the Internet of Things (IoT), Living Services, Mobility as a Service, Big Data, voice recognition and robotic devices (Bu, 2018). Customer engagement Customer behaviour Service robots Robotic services 关键词：机器人服务 服务型机器人 顾客参与 顾客行为...
