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Keywords: Customer interaction
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Journal Articles
Journal of Hospitality and Tourism Technology (2024) 15 (5): 717–736.
Published: 22 July 2024
...Haoyue Jiao; IpKin Anthony Wong; Zhiwei (CJ) Lin Purpose The study aims to propose a triadic interaction model to assess the effect of customer–customer (C2C), employee–customer and robot–customer interactions on customer voluntary performance in the context of smart dining. Design/methodology...
