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Keywords: Customer reviews
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Journal Articles
Journal of Hospitality and Tourism Technology (2023) 14 (2): 102–120.
Published: 27 January 2023
.../approach In this research, 12,396 customer reviews on booking.com related to ten hotels belonging to a hotel chain using technology-supported products were evaluated with aspect-based sentiment analysis techniques. Findings As a result of this study, it has been determined that using technology in hotel...
Journal Articles
Journal of Hospitality and Tourism Technology (2021) 12 (4): 689–711.
Published: 09 August 2021
...Tomás F. Espino-Rodríguez; Manuel Rodríguez-Díaz Purpose This study aims to examine the impact of the outsourcing of hotel departments on service quality measured through online customer reviews. Design/methodology/approach Three models were developed, considering three important online tourism...
