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Keywords: Dynamic topic modelling
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Journal Articles
Journal of Hospitality and Tourism Technology (2023) 14 (2): 258–277.
Published: 10 February 2023
...Van-Ho Nguyen; Thanh Ho Purpose This study aims to analyse online customer experience in the hospitality industry through dynamic topic modelling (DTM) and net promoter score (NPS). A novel model that was used for collecting, pre-processing and analysing online reviews was proposed to understand...
