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Keywords: E-servicescape
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Journal Articles
Journal of Hospitality and Tourism Technology (2016) 7 (4): 390–404.
Published: 14 November 2016
...Seonjeong Ally Lee; Miyoung Jeong; Myunghee Mindy Jeon Purpose The purpose of this study is to propose four experiential components of e-servicescape that influence customers’ pleasure emotions, satisfaction with bed and breakfast (b&b) websites and behavioral intentions in the context...
Journal Articles
Journal of Hospitality and Tourism Technology (2012) 3 (1): 47–59.
Published: 16 March 2012
...Seonjeong (Ally) Lee; Miyoung Jeong Purpose This paper aims to investigate the importance of e‐servicescape in the context of the lodging industry, based on the holistic perspective, by examining ambient, design, and social factors of the virtual environment. Employing the Stimulus‐Organism...
