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Keywords: Employee service performance
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Journal Articles
Journal of Hospitality and Tourism Technology (2026) 17 (1): 176–191.
Published: 26 August 2025
...Peng Xie; Lu Ma Purpose The purpose of this study was to construct a mediated moderating model, based on transactional theory of stress and coping, examining how hotel artificial intelligence ( AI ) adoption affects employee service performance (in-role and extra-role service performance...
Includes: Supplementary data
