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Keywords: Experience characteristic
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Journal Articles
Journal of Hospitality and Tourism Technology (2022) 13 (3): 527–541.
Published: 10 March 2022
... characteristics, except usable facets, had a significant positive impact on attitudes toward the chatbot. Three experience characteristics, “usable,” “usefulness” and “valuable,” revealed a significant positive effect on utilization intention. Attitudes toward chatbot services also significantly affected...
