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Keywords: Experience satisfaction
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Journal Articles
Rethinking smartness in smart hotels: how perceived smartness shapes memorable experiences and loyalty
Available to Purchase
Journal of Hospitality and Tourism Technology 1–22.
Published: 19 June 2026
...’ perceptions of smart service experiences. The study examines how perceived smartness influences guest experiences, satisfaction, engagement and revisit intention. Design/methodology/approach This study is grounded in the Stimulus-Organism-Response (S-O-R) framework and used a multi-method design. Within...
Includes: Supplementary data
