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Keywords: Frontline employee
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Journal Articles
Journal of Hospitality and Tourism Technology (2024) 15 (5): 862–877.
Published: 14 August 2024
...Xiaoyu Wang; Mengxi Chen; Zhiyan Wang; Chun Hung Roberts Law; Mu Zhang Purpose This study aims to investigate the affordances of service robots (SRs) in hotels and their effects on frontline employees (FLEs). Design/methodology/approach Purposive and referral samplings methods were used to conduct...
