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Keywords: Green comments
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Journal Articles
Guests’ perceptions of green hotel practices and management responses on TripAdvisor
Available to Purchase
Journal of Hospitality and Tourism Technology (2016) 7 (2): 182–199.
Published: 03 May 2016
... practices of hotels that joined the GreenLeaders program were evaluated on the basis of a carefully designed coding scheme. The researchers collected hotel guests’ green comments and hotel management’s responses to these comments on TripAdvisor. The objectives of the study were as follows: first...
