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Keywords: Guest
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Journal Articles
Journal of Hospitality and Tourism Technology 1–19.
Published: 22 June 2026
.... Design/methodology/approach Interviews with 20 “Airbnb Experiences” hosts, field studies, and a review of related materials were conducted. Interview transcripts, field notes, hosts’ program descriptions, and guest reviews on “Airbnb Experiences” were analyzed using qualitative content analysis...
Journal Articles
Journal of Hospitality and Tourism Technology (2024) 15 (5): 701–716.
Published: 17 June 2024
...Jiaxin (Sylvia) Wang; Xiaoxiao Fu Purpose This study aims to investigate guests’ experience and perceptions in smart hotels, with a primary focus on the human−robot experience. Design/methodology/approach Utilizing a thematic analysis using the inductive-deductive approach, 546 reviews from Chinese...
